Refund policy
We want you to love your Flossify. If something isn't right, this policy explains how returns, exchanges and refunds work. Questions? Email us at support@shopflossify.com.
30-day returns
You can return unopened, unused items in their original packaging within 30 days of delivery for a full refund of the item price.
Because water flossers and nozzles go in your mouth, we can't accept returns of used products or opened replacement tips for hygiene reasons. This doesn't affect your rights if a product is faulty (see below).
Damaged, faulty or wrong items
If your order arrives damaged, stops working under normal use within 30 days of delivery, or isn't what you ordered, we'll send a free replacement or give you a full refund, including original shipping. You won't pay for return shipping, and in some cases we won't need the item back at all.
Please email us within 30 days of delivery with your order number, a short description of the problem, and a photo or video where possible.
How to start a return
- Email support@shopflossify.com with your order number and the item(s) you'd like to return.
- We'll reply within 2 business days with return instructions and the return address.
- Pack the item securely and send it back within 14 days of receiving our instructions. We recommend a tracked shipping service.
Please don't send items back without contacting us first. We can't accept returns sent without return instructions.
Return shipping costs
If you're returning an unopened item because you changed your mind, you're responsible for return shipping, and original shipping costs aren't refundable. If the return is because of our mistake or a faulty product, we cover all shipping costs.
Exchanges
Want a different color? If your flosser is unopened and within 30 days of delivery, contact us and we'll arrange an exchange. Faulty items are replaced with the same product free of charge.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a few more days to post the credit.
If 10 business days have passed since we confirmed your refund and you still don't see it, check with your bank first, then email us and we'll help.
Cancelling an order
You can cancel for a full refund any time before your order ships. Email us as soon as possible with your order number. Once an order has shipped, the return process above applies.
Items that can't be returned
- Used water flossers (unless faulty)
- Opened replacement tips or nozzles (unless faulty)
Lost or missing packages
If your tracking shows delivered but you can't find your package, check with neighbors and your local carrier office, then email us within 14 days of the delivery date and we'll work with the carrier to resolve it.
Contact
Flossify
1250 Wayzata Blvd E, #1917
Wayzata, MN 55391, United States
Email: support@shopflossify.com
Phone: +1 925-341-3558
Please don't send returns to this address unless our return instructions tell you to.